Frequently Asked Questions (FAQ)

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SYSTANE® BALANCE Lubricant Eye Drops

Yes. SYSTANE® BALANCE contains mineral oil and phospholipids as inactive ingredients that give SYSTANE® BALANCE its milky white appearance. Shake before use.

No, SYSTANE® BALANCE does not contain gluten.

No, at this time, SYSTANE® BALANCE is not preservative free. SYSTANE® BALANCE contains a preservative called POLYQUAD®

SYSTANE® ULTRA Lubricant Eye Drops

Yes, SYSTANE® ULTRA is available in a preservative-free formula.

SYSTANE® ULTRA Preservative-Free does not contain preservatives. 

After opening the vial of our Preservative-Free product, the risk for product contamination increases.

We try to meet the needs of all consumers. We have added enough product to the vial for those consumers who might miss their eye while applying the medication.

The vial was designed specifically for one time use, therefore there is no need to replace the cap.

The vial should be thrown away after one use. Normal disposal is fine.

SYSTANE® COMPLETE Lubricant Eye Drops

Nano-droplet technology features the rapid delivery of this soothing drop over the entire eye surface—resulting in better coverage verses SYSTANE® BALANCE. It provides fast hydration, evaporation protection and long-lasting relief.

SYSTANE® BALANCE helps restore your eyes’ lipid layer by replenishing essential moisture to the eye for fast hydration. SYSTANE® COMPLETE, with nano-droplet technology forms a matrix of protection across the entire eye surface for fast hydration and evaporation protection. 

SYSTANE® COMPLETE features nano-droplet technology. Tiny, nano-sized droplets form a matrix of protection across the entire eye surface. SYSTANE® COMPLETE delivers optimal dry eye relief, and provides fast hydration and evaporation protection. 

SYSTANE® ICAPS®

No. ICAPS® coated tablets are designed to be taken whole.

Consult your eye care professional to determine which SYSTANE® ICAPS® formulation would be best suited for your particular needs. 

ICAPS® are not made with gluten.

SYSTANE® ZADITOR® Eye Drops

No. According to the labeling, when using this product:

  • remove contact lenses before use
  • wait at least 10 minutes before reinserting contact lenses after use

SYSTANE® ZADITOR®is indicated for use to temporarily relieve itchy eyes due to pollen, ragweed, grass, animal hair and dander.

We recommend that consumers consult their eye care professionals and/or allergists to determine which eye drops can be used in combination, as well as the appropriate way to use them.

SYSTANE® ZADITOR®is indicated to temporarily relieve itchy eyes due to pollen, ragweed, grass, animal hair and dander.

Yes, the active ingredient is ketotifen (0.025%), an antihistamine (equivalent to ketotifen fumarate 0.035%)

Where to Buy

We sell SYSTANE® products to all major retailers and pharmacies. If you don’t see the product you want in stock, see the retailer or pharmacist and ask them to order it in for you.

We do not sell directly to consumers but SYSTANE® products can be found at all major retailers and pharmacies. If you don’t see the product you want in stock, see the retailer or pharmacist and ask them to order it in for you.

SYSTANE® products are manufactured in the USA, Belgium and Switzerland.

How to Use

No, we do not recommend using our products after they expire.

We use international dating, so the year comes first, then the month. For example, if your product expires on 2019/09, that means that it expires on the last day of September of 2019.

Alcon products expire on the last day of the month of the expiration date.

No. SYSTANE® products can be stored at room temperature.

You can use it as needed. We recommend 1-2 drops per eye per use.

SYSTANE® BALANCE contains ingredients that may separate while stored. Failure to shake prior to use may result in a non-uniform mix of the ingredients.

The directions for using SYSTANE® Lid Wipes are located on the side of the carton: (1) Rub the closed lid wipe pouch to develop lather, then open. (2) Close eye, then sweep lid wipe gently across eyelid several times. (3) Using a fresh wipe, repeat process on the other eye. (4) Rinse both eyes with clean, warm water and pat dry.

Alcon products expire on the last day of the month of the expiration date.

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